The Andrejs Commitment to Service
Our Owners and Residents are associates and we aim to make a meaningful contribution to the quality of the environment they live in. We are adamant in our commitment to outstanding service.

Civility
· Be courteous and friendly
· Be professional
· Show recognition
· Be grateful

Eliminate Impersonality
· Know your residents by name
· Make each resident feel at home

Goals we Set
· To achieve 100% resident satisfaction with the quality of service we provide
· To create a work environment that is 100% conducive to achieving excellent customer service.

Individual Responsibility
· Be personally responsible to all residents
· Anticipate needs - Exceed expectations
· Follow up to ensure satisfaction
· Be a Andrejs Emissary

Our Yardstick in Leadership
· Train staff in developing and improving service skills
· Entrust staff through communication and training to set and achieve service goals
· Create a team and develop teamwork

Understanding
· Understand the residents, directors and staff.
· Ascertain each resident's, director's and staff member's needs